At Paper Wood, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our refund and returns policy outlines the steps you can take to return your items and request a refund.
1. Returns
1.1. Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Return Window: You have 6 days from the date of delivery to return your item for a refund or exchange.
1.3. Non-Returnable Items: Several types of goods are exempt from being returned, including:
- Custom-made or personalized items
- Items marked as final sale or clearance
- Gift cards
- Downloadable software products.
2. Return Process
2.1. Initiate a Return: To initiate a return, please contact our customer service team at [ support@paperwood.in ] with your order number and the reason for the return. We will provide you with instructions on how to proceed.
2.2. Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
3.1. Inspection and Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
3.2. Processing Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
3.3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [ support@paperwood.in ].
4. Exchanges
4.1. Exchanging Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [ support@paperwood.in ] for instructions.
5. Damaged or Defective Items
5.1. Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [ support@paperwood.in ] with details of the issue and photos if applicable. We will arrange for a replacement or a refund.
6. Contact Us
6.1. Customer Service: For any questions or concerns regarding your order, return, or refund, please contact our customer service team at [ support@paperwood.in ].
